Crystal Waters
Luxury Concierge & Lifestyle Management
Extraordinary Experiences. Effortlessly Delivered.
"Sandbanks and Poole homeowners deserve a property manager who treats their home with the same care they do."
Crystal Waters Concierge is the leading property management service in Sandbanks, Poole, and Canford Cliffs — founded by Matthew Richards with 35+ years of institutional property expertise. We provide hands-on property management for second-home owners, overseas buyers, and busy professionals across the Poole Harbour area.
From regular property inspections and key holding in Sandbanks to full maintenance coordination across Poole — we keep your home in perfect condition, whether you're five minutes away or five thousand miles away.
Sandbanks · Poole · Canford Cliffs · Bournemouth
Two ways I can help
Property
Property
Sandbanks and Poole's trusted property management specialists. Regular inspections, key holding, maintenance coordination, and full oversight of your Poole Harbour home — so you always return to a property in perfect condition.
Personal
Personal
Think of me as your personal point of contact for everything life throws at you. From stocking your fridge before you arrive to planning a private dinner — I handle the details so you can simply enjoy your time here.
What I Do
A little of
everything that matters
Key Holding & Security
I hold your keys, manage access, and am always the first call if anything needs attention. Your home stays secure whether you're here or a thousand miles away.
Property Maintenance
I have a trusted network of local tradespeople I've worked with for years. I get the quotes, supervise the work, and only sign it off when it's right.
Interior Management
Fresh linen, a spotless home, flowers on the table. I make sure that when you walk through the door, it genuinely feels like a treat.
Private Events & Dining
Whether it's a quiet dinner for two or a celebration for twenty, I take care of the food, the staff, and every last detail — you just enjoy the evening.
Lifestyle Errands
Fridge stocked, table booked, dry cleaning collected. The small things that eat your time — I handle them quietly so you don't have to think about them.
Your Property
I look after your home
like it's my own
Whether you live locally or visit only a few times a year, I make sure your home is always cared for, safe, and ready for you. You tell me what you need — I'll take care of the rest.
Property Checks & Key Holding
- Regular inspections — weekly, fortnightly, or monthly
- Key holding and secure access management
- Pre-arrival and post-departure checks
- Heating, plumbing, leak, and electrical checks
- Storm & weather damage inspections
- Vacant property monitoring
Maintenance Coordination
- Booking trusted plumbers, electricians & handymen
- Supervising contractors on your behalf
- Obtaining competitive quotes
- Emergency call-out coordination
- Refurbishment and renovation oversight
- Snagging checks for new properties
Housekeeping & Upkeep
- Cleaning and deep cleaning services
- Linen changes and laundry / ironing
- Garden and landscape maintenance
- Pool maintenance
- Window cleaning
- Seasonal preparation and winterisation
Security & Access
- Alarm monitoring coordination
- CCTV checks
- Lock and access code management
- Meet-and-greet for contractors
- Damage reporting
Your Time
I free up your day,
every day
Your time is precious. Tell me what you need and I'll get it sorted — quietly, reliably, and without you having to think twice about it.
Lifestyle & Errands
- Grocery shopping and fridge stocking
- Dry cleaning pickup and drop-off
- Gift sourcing and wrapping
- Prescription collection
- General errands and personal shopping
Household Administration
- Utility setup and bill coordination
- Appointment scheduling
- Waiting in for deliveries
- Service provider management
- Organising household staff
Events & Private Dining
- Organising private dinners and parties
- Catering coordination
- Staffing — chefs, servers, drivers
- Venue sourcing and decoration
- Flower and gift arrangements
The Full Picture
You arrive. I've already
thought of everything.
When you combine property and personal concierge, I handle everything end to end — your home is prepared, your fridge is stocked, dinner is booked, and your whole visit is arranged before you even step through the door.
How We Work Together
Find what works for you
Every client is different, so I don't do one-size-fits-all. These packages are a starting point — get in touch and we'll work out exactly what suits you.
Bronze
Price on Request
Silver
Price on Request
Gold
Price on Request
A great place to start
Bronze
Price on Request
Contact us for a tailored quote
- Weekly property inspection
- Key holding & secure access
- Mail & parcel collection
- Security & utility leak checks
- Emergency contractor access
- Digital visit report with photos (within 12 hrs)
For a fuller picture
Silver
Price on Request
Contact us for a tailored quote
- Everything in Bronze
- Housekeeping management & vendor QA
- Grocery stocking & lifestyle errands
- Restaurant & dry cleaning coordination
- Home readiness & pre-arrival prep
- Guest & contractor access management
The complete experience
Gold
Price on Request
Contact us for a tailored quote
- Everything in Silver
- Dedicated account lead & priority contact
- 24/7 emergency response (within 30 mins)
- Travel & event planning
- Guest hosting & home transition management
- Estate, vendor & contractor oversight
Not sure which package suits you? Don't worry — just get in touch and we'll have a conversation. There's no obligation, and I'm happy to put together something completely tailored to your situation.
Client Testimonials
Trusted by Dorset's Discerning Homeowners
"I highly recommend Crystal Waters Concierge for their professional, reliable, and transparent property management service. Matt is always responsive and quick to resolve any issues, and the property is consistently maintained to an exceptional standard. A trustworthy and efficient company to work with."
Anna Pozza
Property Owner
"I highly recommend Crystal Waters for their professional, reliable, and diligent property management service. Matt and his team consistently demonstrate excellent attention to detail, strong organisation, and clear communication. Their integrity, dedication, and commitment to high standards make them a trustworthy company to work with."
Dave Starr
Property Owner
"Matt is a world class concierge handling all aspects of our holiday home. From service visits to routine maintenance to cleaning and everything in between he has it all covered. His focus on the detail, conscientious approach, and the highest of standards are standout. We trust and rely on Matt and would be delighted to give a personal recommendation."
B&D
Sandbanks
Where I Work
Property management
across Sandbanks & Poole
Based in Sandbanks, we are the local property management experts for the Poole Harbour area — covering Sandbanks, Canford Cliffs, Lilliput, Poole Old Town, Branksome Park and the wider Bournemouth and Dorset coastline.
Not sure if we cover your area? and we'll let you know.
Get in Touch
Let's start a
conversation
Every property is different, and so is every client. I take the time to understand exactly what matters to you — because looking after your home properly starts with listening.
Whether you have a clear picture of what you need, or simply want to explore the possibilities — reach out. I respond personally, usually the same day.
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