Our Story
Dorset's discreet difference in luxury lifestyle management. Built on decades of operational expertise at the highest levels of British property and estate management — and delivered with care to Sandbanks and the Dorset coastline's most exceptional homes.
Founder & Director
Sandbanks, Dorset
I founded Crystal Waters Concierge after more than 35 years managing the infrastructure, facilities, and services for some of the UK's most complex and demanding property environments — including Harrods, Canary Wharf, and ASDA's national estate portfolio.
My career spans every discipline of large-scale property operations: contractor management, compliance, supplier networks, security, and building services. I bring that same institutional rigour to private residential clients — ensuring your home is managed with the same precision and accountability as a world-class commercial estate.
Having relocated to Dorset, I identified a clear gap: second-home owners and coastal property holders deserved a concierge service built on genuine operational expertise — not just local knowledge. Crystal Waters was founded on that principle.
Career Highlights
Infrastructure & FM oversight for one of the world's most demanding retail environments
Large-scale estate services and infrastructure management across the financial district
National facilities and services management across the UK estate portfolio
The same operational standards that run world-class estates — applied to your home on the Dorset coast.
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