Crystal Waters Concierge provides Sandbanks' most trusted luxury property management and personal concierge service. Founded by Matthew Richards — with over 35 years of institutional property expertise — we look after some of the most prestigious homes on the Sandbanks peninsula, so you can enjoy your property without the worry.
Whether you're a second homeowner visiting a few times a year, or a full-time resident who simply wants their life made easier, we provide a completely bespoke, hands-on service tailored precisely to your needs. No call centres. No middlemen. Just Matt — personally managing your property as if it were his own.
What We Offer in Sandbanks
From regular property checks and key holding to personal lifestyle management and private event planning — we handle everything, so you don't have to.
Our Local Expertise
Sandbanks is one of the most exclusive residential areas in the United Kingdom, with property values among the highest outside central London. The properties here — many of them stunning waterfront and coastal residences — demand a level of care that generic management agencies simply cannot provide.
At Crystal Waters, we understand the specific challenges of managing a coastal property in Sandbanks: the weather, the proximity to water, the seasonal nature of occupancy, and the impossibly high standards that these exceptional homes deserve.
We have a deeply trusted network of local Sandbanks and Poole tradespeople — from specialist joiners and marine engineers to interior cleaners and electricians — who we've worked alongside for years and who meet our exacting standards.
Our service covers the full Sandbanks peninsula and extends to Canford Cliffs, Branksome Park, Lilliput, and across the Poole Harbour waterfront. Wherever your Sandbanks property is located, we are nearby and ready.
Client Testimonials
"I highly recommend Crystal Waters Concierge for their professional, reliable, and transparent property management service. Matt is always responsive and quick to resolve any issues, and the property is consistently maintained to an exceptional standard."
Anna Pozza
Property Owner
"I highly recommend Crystal Waters for their professional, reliable, and diligent property management service. Matt and his team consistently demonstrate excellent attention to detail, strong organisation, and clear communication."
Dave Starr
Property Owner
FAQs
Yes — Sandbanks is at the heart of what we do. Crystal Waters Concierge was founded specifically to serve the Sandbanks peninsula and surrounding Dorset coastline. We provide regular inspections, key holding, maintenance coordination and full lifestyle concierge for second homeowners and discerning residents across Sandbanks.
Crystal Waters Concierge is founded by Matthew Richards, who brings 35+ years of institutional property management expertise from Harrods, Canary Wharf and ASDA's national estate portfolio. Unlike large agencies, we offer a completely personal, hands-on service — you deal directly with Matt, not a call centre.
We offer weekly, fortnightly or monthly inspection schedules — whichever gives you the peace of mind you need. After every visit you receive a digital report with photos, delivered within 12 hours.
Yes — we cover the full Sandbanks peninsula, including Shore Road, Banks Road, Panorama Road, Haven Road and the wider Canford Cliffs and Branksome Park areas.
Get in Touch
Call us on 01202 985572 or email crystalwatersconcierge@outlook.com. I respond personally, usually the same day.
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