Crystal Waters Concierge is Dorset's No.1 luxury property management and personal concierge service — founded by Matthew Richards with 35+ years of institutional property expertise. We serve the full Dorset coastline, from Sandbanks and Poole Harbour through Bournemouth, Swanage and the Purbeck Heritage Coast.
Dorset's extraordinary coastline, heritage villages and prestigious residential areas attract some of the most discerning homeowners in the UK. At Crystal Waters, we provide the level of care, professionalism and personal attention that these exceptional properties — and their owners — truly deserve.
Dorset Services
A single, trusted point of contact for every aspect of your Dorset property and lifestyle — managed personally by Matt Richards.
Client Testimonials
"I highly recommend Crystal Waters Concierge for their professional, reliable, and transparent property management service. Matt is always responsive and quick to resolve any issues, and the property is consistently maintained to an exceptional standard."
Anna Pozza
Property Owner
"I highly recommend Crystal Waters for their professional, reliable, and diligent property management service. Matt and his team consistently demonstrate excellent attention to detail, strong organisation, and clear communication."
Dave Starr
Property Owner
FAQs — Dorset
Crystal Waters Concierge covers the full Dorset coastline and premium residential areas, including Sandbanks, Canford Cliffs, Branksome Park, Poole, Poole Harbour, Lilliput, Bournemouth, Swanage, Studland, Wareham and the Purbeck Heritage Coast. If you're unsure whether we cover your location, call us on 01202 985572.
Absolutely. Crystal Waters Concierge is based in Sandbanks, Dorset — at the very heart of our service area. Founder Matt Richards lives and works locally, giving us an unmatched knowledge of the Dorset property landscape, its tradespeople, and what it takes to maintain a home to the highest standard in this coastal environment.
Yes — we provide a year-round service, 365 days a year. Coastal properties in Dorset require particular attention during winter months — storm checks, heating inspections, condensation monitoring and security checks are all part of what we do to keep your property in perfect condition throughout the year.
We manage a wide range of premium residential properties across Dorset: waterfront homes, coastal retreats, country estates, second homes and luxury apartments. We don't manage commercial properties or student lets — our focus is exclusively on private residential properties for discerning homeowners.
Get in Touch
Call 01202 985572 or email crystalwatersconcierge@outlook.com. Matt responds personally, usually the same day.
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